Selling on MusicLot

As a seller on MusicLot it is imperative that you feel safe and secure accepting payments and sending our your goods. Using Paypal's Seller Protection with MusicLot you're safe as long as you take all necessary steps.To limit any possible disputes with buyers always make sure you:

1. Accurately describe the condition of your item.
Buyers will expect to receive the item in the condition they have paid for. If you are selling a musical item that is ex demo or has some scuff marks on then be sure to fully explain this in the item condition and also in the product description.

2. Use accurate product descriptions
Make sure that what you list is the product you're actually selling.
It is easy to put the wrong product description on a Lot - This can confuse buyers and lead to a claim. There are many different types of certain musical instruments and buyers will expect to get the right one! For example violins come in different sizes, make sure you list the correct one. If the product is new and comes with a supplier warranty then be sure to list the details.

3. Use your own product photos
Whenever possible use actual photos of the product you are selling and list as many as possible. Buyers love to actually see the item they are buying. For example if you're selling a guitar and there is a small chip in the back of the neck then by taking a photo of this potential buyers will be much happier bidding. If a buyer files a dispute over the Lot in the future if they feel that the item arrived with them in a different condition to what is described it is very important you have been honest and accurate.

4. Offer super customer service
Make sure you post your sold item out quickly after receiving payment with a good courier and provide a tracking number through your seller account. Always respond to customer messages quickly and curiously answering the buyers questions as best you can. If something does go wrong then deal with the issue quickly and efficiently and Buyers will usually understand the situation.

For information on the Seller Protection see here https://www.paypal-marketing.co.uk/safetyadvice/SellerProtectionOffEbay.htm

Still want more information? Contact MusicLot HERE